Ключевые слова
коронавирус (COVID-19)
пандемия коронавирусной инфекции
коронакризис
долгосрочная устойчивость
Как цитировать
Аннотация
Компании сектора интеллектуальных услуг (ИУ) нацелены на решение разнообразных задач бизнеса. Кризис, вызванный глобальной пандемией коронавирусной инфекции (коронакризис), затронул эти предприятия как напрямую, так и через изменение бизнес-задач их клиентов. В статье на основе ранее опубликованных исследований, материалов профессиональной и отраслевой прессы, экспертных докладов и статистики изучаются стратегии преодоления компаниями сектора ИУ вызовов, порожденных коронакризисом. Вместе с представителями других секторов эти субъекты предоставляют клиентам широкий спектр услуг для реагирования на угрозы, вызванные кризисными событиями (например, соблюдения постоянно меняющихся норм и требований), в интересах долгосрочной устойчивости. Провайдеры ИУ вынуждены трансформировать методы работы, чтобы сократить личные контакты с заказчиками и между участниками проектных групп. Хотя адаптировать стандартизированные и алгоритмизированные услуги сравнительно легко, вопрос о сохранности новых внеофисных форматов производства и обслуживания в посткризисный период остается открытым. Индустрии ИУ отводится важная роль в восстановительном процессе, повышении устойчивости экономики к будущим пандемиям и противодействии усиливающемуся климатическому кризису.
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